Mehakpreet Dhunna
About Mehakpreet Dhunna
Mehakpreet Dhunna is an IT Support Specialist at CIBC in Toronto, Canada, with expertise in technical support for various devices and software tools.
Current Role at CIBC
Mehakpreet Dhunna is currently employed at CIBC as an IT Support Specialist. Since 2019, Mehakpreet has been responsible for providing technical support across a variety of devices including desktops, telephony systems, laptops, printers/scanners, and mobile devices such as Blackberry, Apple, and Android. Based in the Toronto, Canada area, Mehakpreet provides assistance to ensure optimal operation and resolution of technical issues.
Previous Roles at CIBC
Prior to the current role, Mehakpreet Dhunna worked as an Incident Manager and Monitoring Lead at CIBC from 2017 to 2018, operating out of 750 Lawrence Ave West. In this role, Mehakpreet coordinated the resolution of incidents and monitored the performance of technical systems. Additionally, in 2017, Mehakpreet served as a Co-op Test Analyst at CIBC for 3 months at 595 Bay Street, Toronto, contributing to testing and quality assurance processes.
Education and Expertise
Mehakpreet Dhunna completed their education at Centennial College, achieving a degree in Computer Software Technology/Technician from 2016 to 2018. This academic background laid the foundation for Mehakpreet’s technical expertise and proficiency in providing support for a wide range of devices and systems.
Technical Support Specialization
Mehakpreet Dhunna specializes in resolving technical issues related to Citrix, VPN, and remote connectivity. Additionally, Mehakpreet is experienced in troubleshooting NAS, server backup, and storage issues. The technical support provided by Mehakpreet spans across Microsoft Office tools including Word, Excel, Outlook, PowerPoint, Access, OneNote, and also includes platforms like Skype for Business and SharePoint.