Melanie D'souza
About Melanie D'souza
Melanie D'souza is a Mortgage Servicing Specialist at CIBC with extensive experience in both Canadian and Pakistani banking sectors, holding an MBA and BBA in Marketing and Finance from Shaheed Zulfikar Ali Bhutto Institute of Science and Technology.
Current Role at CIBC
Melanie D'souza is currently employed as a Mortgage Servicing Specialist at CIBC. She has been in this role since 2021, operating within Canada. Her current position involves managing and servicing mortgage accounts, ensuring customer satisfaction, and handling various financial transactions related to mortgage loans.
Past Positions at CIBC
Prior to her current role, Melanie worked as a Client Solutions Specialist at CIBC from 2019 to 2021. In this role, she was responsible for providing tailored financial solutions to clients in the Toronto, Canada area. Her work involved understanding customer needs, advising on appropriate products, and ensuring a high level of customer service.
Experience in Canadian Banking Sector
Melanie has extensive experience in the Canadian banking sector. She worked at TD as a Service Officer II from 2018 to 2019 in Mississauga, Ontario. Additionally, she held a customer care position at Teleperformance Canada for one month in 2018. These roles have equipped her with a solid understanding of customer service and banking operations in Canada.
Experience in Pakistani Banking Sector
Melanie also has significant experience in the Pakistani banking sector. She worked at Askari Bank as an Assistant Manager from 2015 to 2018, and at Bank Alfalah Limited in various roles from 2009 to 2015, including positions in Trade Finance and as a Management Trainee Officer. Her diverse roles provided her with a robust understanding of trade finance and corporate investment banking.
Educational Background
Melanie has an impressive educational background, which includes a Master of Business Administration (MBA) in Marketing & Finance and a Bachelor of Business Administration (BBA) in Marketing from Shaheed Zulfikar Ali Bhutto Institute of Science and Technology. She also studied at the Canadian Securities Institute, where she achieved the Investment Fund of Canada certificate. Her strong foundation in marketing and finance supports her versatile career in financial services.
Versatility in Financial Services
Melanie's career showcases her versatility in financial services, having transitioned from trade finance roles in Pakistan to mortgage servicing and client solutions roles in Canada. Her varied experience highlights her adaptability and comprehensive understanding of both the banking sector and customer needs in different markets.
Background in Customer Care
In addition to her roles in the banking sector, Melanie has a strong background in customer care. She worked as a Customer Care representative at TRG - The Resource Group in Pakistan in 2005 and at Teleperformance Canada in 2018. Her experience in these roles underscores her commitment to customer service and her ability to handle client inquiries effectively.