Mena Tawfick
About Mena Tawfick
Mena Tawfick is a Financial Services Representative II at CIBC with a diverse background in aviation and banking, known for his expertise in client service and team management.
Current Position at CIBC
Mena Tawfick currently holds the position of Financial Services Representative II at CIBC. In this role, she focuses on building and maintaining key relationships with clients to understand and meet their financial and personal goals. She employs her expertise in team management and leadership to contribute to the dynamic environment of the banking center. Mena's skills in Microsoft Word and Excel enhance her ability to deliver effective client service and operational efficiency.
Previous Employment at Air Canada
From 2018 to 2020, Mena Tawfick worked at Air Canada as a Customer Sales & Service Agent (CSSA) in the Toronto, Canada area. During this time, she developed valuable customer service skills and gained experience in a high-paced, customer-focused environment. Her role involved assisting customers with their travel needs and providing effective solutions to ensure a smooth travel experience.
Academic Background
Mena Tawfick has a strong academic background that includes a Bachelor of Science (BS) in Psychology from York University, where she studied from 2013 to 2016. She also studied Aviation/Airway Management and Operations at Seneca College, achieving credentials in both Aviation Safety and Aviation Operations from 2016 to 2019. Additionally, she holds a High School Diploma from Dr. Norman Bethune Collegiate Institute, completed in 2013.
Diverse Career Experience
Mena Tawfick has gained extensive experience across various industries, including aviation, banking, and energy. She has held positions such as Training & Corporate Records Co-Op at Air Georgian Limited, Welcome Team Member at Greater Toronto Airports Authority, and Customer Service Representative at both Shell and Suncor Energy. These roles have equipped her with a versatile skill set and a broad understanding of different operational environments.
Community Involvement and Leadership
Mena Tawfick has demonstrated leadership and community involvement through her role as Vice President of the Egyptian Student Association (ESA) at York University from 2014 to 2016. She also served as a Newcomers Orientation Week Peer Leader in the NOW Program for Immigration, Refugees, and Citizenship Canada in 2011. These positions highlight her commitment to community engagement and her ability to lead and support diverse groups.