Michael Bonello
About Michael Bonello
Michael Bonello is a Sr Technology Analyst at CIBC with extensive experience in technical support and IT roles across various companies in Canada.
Title
Michael Bonello serves as a Sr Technology Analyst at CIBC. He has occupied this role since 2010 in the Toronto, Canada area.
Professional Experience
Michael Bonello has a diverse professional background in the technology sector. Before joining CIBC, he worked at MBC Computer Solutions as Technical Support from 2009 to 2010. He also worked at TriOS College in Employment Services during the same period. From 2006 to 2008, he was a Technical Lead for the Setup Department at VMC and served as a Technical Support Engineer at the same company from 2004 to 2008. Earlier in his career, he held roles such as Field Technician at Rogers Communications from 2000 to 2003 and LAN Administrator at the Bank of Nova Scotia from 1997 to 2000.
Education and Certifications
Michael Bonello has an extensive educational background, starting with a College Degree in Science Lab Technology from Fanshawe College (1992-1995). He earned MCSE Certification in Microsoft Windows NT from Sterling Business Academy (1995-1996). In 2004, he completed a CCNA Course at CDI College. He then achieved Network Specialist - Multi OS certification after studying IT Specialist at TriOS College from 2008 to 2009.
Achievements in Technology
Michael Bonello developed a remediation method to safeguard desktops from vulnerabilities, for which he received an Achievement award. He has been a key contributor to audits involving his team over the past three years, ensuring process validation and proper documentation.
Leadership and Contributions
Michael played a significant role in branch refreshes across Canada, representing his team in meetings and assisting with troubleshooting problems for two years. He updates the Contingency Planning strategy for his department annually, demonstrating leadership in planning and preparedness. Additionally, he reviews approximately 15 intake requests per week, providing work estimates and ensuring continued representation throughout the process.