Michelle C
About Michelle C
Michelle C is a Business System Analyst at CIBC, specializing in HR & Corporate Center Technology, with a diverse background in customer service, business development, and talent management.
Current Role at CIBC
Since 2019, Michelle C has been working at CIBC in Toronto, Ontario, Canada as a Business System Analyst in the HR & Corporate Center Technology department. Her responsibilities include creating and implementing solution designs to enhance the technology applications within the corporate and HR sectors. Michelle focuses on integrating innovative technologies to streamline and improve internal processes to ensure a superior user experience.
Previous Positions at CIBC
Prior to her current role, Michelle C also worked at CIBC as a Business System Analyst in the Digital Contact Center Technology department for seven months in 2019. In this role, she engaged in optimizing digital communication tools and platforms to enhance customer interactions, ensuring that the technology solutions met client service needs.
Prior Experience
Michelle C has a diverse background with roles in different industries. She worked at Sporting Life as an E-Commerce Customer Service Representative for four months in 2018, where she managed customer inquiries and supported online sales. As a Barista & Cashier at Charidise (2017-2018), she handled customer service and sales operations. Michelle also had a brief stint as a Seasonal Sales Associate at Victoria's Secret in 2016.
Early Career and Internships
Michelle C’s early career includes significant internship and managerial roles. At OneClass - Notesolution Inc., she served as a Business Development Intern from 2015 to 2017, focusing on building business growth strategies. She also held leadership roles in AIESEC Toronto, acting as Director of Talent Management and Intern Hiring Manager in 2015, where she managed talent acquisition and development. Her role at AIESEC Canada as National Support & Development Consultant included supporting nationwide projects.
Educational Background
Michelle C completed her Bachelor of Arts in Employment Relations and Environmental Studies at the University of Toronto (2014-2019). Additionally, she pursued UX Design at BrainStation. Her education has provided her with a strong foundation in understanding employment dynamics and environmental factors, along with specialized skills in user experience design.