Michelle Long
About Michelle Long
Michelle Long is the Assistant Branch Manager at CIBC, where she has worked since 2008. She previously served as Customer Relations Manager at WESTGATE HONDA and studied at John McGregor Secondary School and Fanshawe College.
Assistant Branch Manager at CIBC
Michelle Long currently serves as the Assistant Branch Manager at CIBC, a role she began in 2008. She effectively reconciles back-office inquiries regarding fates and suspense items, consistently demonstrating her ability to manage and resolve issues. Michelle leads morning kick-off meetings, striving to motivate and guide her team towards achieving their goals.
Former Customer Relations Manager at WESTGATE HONDA
Before her tenure at CIBC, Michelle Long worked as a Customer Relations Manager at WESTGATE HONDA from 2005 to 2007. In this role, she was instrumental in managing customer relations and ensuring customer satisfaction. Her experience here laid the groundwork for her success in subsequent positions within the financial sector.
Education and Certifications
Michelle Long completed her secondary education at John McGregor Secondary School, where she studied from 1998 to 2001. She furthered her education at Fanshawe College, where she attained a qualification as a Developmental Services Worker. Although the exact duration of her college education isn't clear, these credentials have equipped her with a robust foundation for her career.
Team Leadership and Employee Coaching
In her role at CIBC, Michelle Long holds regular coaching sessions with employees to ensure both individual and team success. She actively participates in the Performance Management and Measurement process for all service staff, providing constructive feedback and guidance. She also discusses policy and procedure changes with staff to ensure thorough understanding and compliance.