Michelle Maderazo Valbuena
About Michelle Maderazo Valbuena
Michelle Maderazo Valbuena is a Recovery Officer at CIBC, specializing in handling secured and unsecured portfolios, and mentoring new hires.
Title
Michelle Maderazo Valbuena currently holds the position of Recovery Officer at CIBC, where she has been working since 2018.
Current Role at CIBC
As a Recovery Officer at CIBC, Michelle Maderazo Valbuena specializes in handling both secured and unsecured portfolios in the recovery process. She is responsible for investigating and resolving complex client account discrepancies and collaborates with internal and external business partners to support document requests and determine appropriate actions. Furthermore, she plays a key role in mentoring and coaching new hires within the recovery department.
Previous Roles
Before becoming a Recovery Officer, Michelle worked at CIBC as a Customer Service Representative from 2015 to 2018. In this role, she worked out of Mississauga and gained valuable experience in customer service. Prior to her tenure at CIBC, she was employed at H&M as a Sales Advisor from 2010 to 2015, where she honed her sales and customer service skills.
Education and Expertise
Michelle Maderazo Valbuena studied at Sheridan College from 2015 to 2018. During her academic tenure, she developed her expertise in customer service and recovery processes, which she has effectively applied in her professional roles. Her skill set includes the ability to coordinate, distribute, and manage data reports within her team, as well as providing mentorship to new hires in her department.
Professional Skills
Michelle possesses a strong ability to investigate and resolve complex client account discrepancies, coordinate and manage data reports, and handle both secured and unsecured portfolios in the recovery process. She is adept at collaborating with various business partners and provides invaluable mentorship and coaching to new hires.