Michelle Peck
About Michelle Peck
Michelle Peck is a Senior Voice Technical Specialist Enterprise Operations at CIBC with extensive experience in voice analysis and customer service management.
Title
Michelle Peck holds the position of Senior Voice Technical Specialist Enterprise Operations at CIBC. She has been with the organization since 2010.
Career at CIBC
Michelle Peck has been serving at CIBC as a Senior Voice Technical Specialist in Enterprise Operations since 2010. Her role involves specialized responsibilities in voice technology and enterprise operations, reflecting her extensive experience in the telecom industry.
Professional Background at Bell Canada
Michelle Peck worked at Bell Canada from 1981 to 2010. Over her 29-year tenure, she held multiple roles such as Voice Analyst, Customer Service Manager Telecom, and Senior Voice Advisor Enterprise Accounts. Her extensive experience encompasses various aspects of voice and telecom services.
Education and Expertise
Michelle Peck attended Bayview Secondary in 1970. She has developed expertise in managing processes through Change Management and Incident Management. Additionally, she specializes in call flow design for call centers and has significant experience in project management for new applications.
Coaching and Mentorship
Michelle Peck provides coaching in her field of expertise. Her vast knowledge and experience in voice technology and telecom operations make her a valuable mentor for professionals in the industry.