Mike Chan
About Mike Chan
Mike Chan is a Customer Service Representative at CIBC in Toronto, Ontario, Canada, with a diverse background in various industries and expertise in frontend development.
Current Role at CIBC
Mike Chan is currently employed as a Customer Service Representative at CIBC. Since joining in 2023, he has been working in Toronto, Ontario, Canada. In this role, Mike leverages his diverse skill set to handle customer inquiries, resolve issues, and ensure a positive customer experience. His background in programming and project management enhances his ability to use technology and collaborate effectively with his team.
Previous Work Experience
Mike Chan has amassed a variety of work experiences across different industries. In 2023, he worked briefly at IKEA as an IKEA Co-worker for 2 months and as a Chef at AJISEN RAMEN (NORTH AMERICA) INC. for 3 months, both in Toronto, Ontario, Canada. Prior to these roles, he was a Program Worker at The Hong Kong Catholic Marriage Advisory Council from 2021 to 2023 in Hong Kong. His earlier experience includes a short stint as a Lifeguard at P&A Swimming Pool Service Company in 2018.
Educational Background
Mike Chan completed his Bachelor of Social Sciences in Government and International Studies at Hong Kong Baptist University, where he studied from 2018 to 2020. He also earned an Associate's degree in Social Policy and Administration from Hong Kong Community College at the Hong Kong Polytechnic University, studying from 2016 to 2018. Additionally, he briefly attended Zero To Mastery Academy in 1970.
Skill Set and Expertise
Mike Chan possesses expertise in frontend development, with skills in HTML, CSS, and JavaScript. His programming knowledge complements his work in customer service by enabling him to leverage technology for problem-solving. Additionally, Mike has developed project management skills through his varied work experiences across different industries, which further enrich his proficiency in his current role.
Adaptability and Problem-Solving
Throughout his career, Mike Chan has demonstrated adaptability by working in different roles across diverse industries. His ability to engage in client problem-solving is evident from his proactive approach to taking ownership of issues and collaborating with team members to find effective solutions. This adaptability and problem-solving mindset are key assets in his current position at CIBC.