Mike Oliver
About Mike Oliver
Mike Oliver is a Workforce Planning Manager at CIBC and an Independent Business Owner at Michael Oliver Consulting Incorporated, with over two decades of experience in workforce management and operations across multiple countries.
Title and Current Position
Mike Oliver is currently serving as the Workforce Planning Manager at CIBC in Toronto, Ontario, Canada. He has been in this role since 2018. Alongside this position, he operates as an Independent Business Owner at Michael Oliver Consulting Incorporated, based in the Vancouver, Canada Area, a role he has held since 2015.
Previous Roles and Experience
Mike Oliver has held various significant positions throughout his career. From 2014 to 2015, he worked at Teleperformance, USA as the Director of WFM/Reporting/Resource Analysis. Prior to this, he was the Director, Business Engagement (WFM) at TELUS from 2012 to 2014 in Vancouver, Canada Area. His tenure at TeleTech stretched from 2000 to 2012, where he held multiple roles, including Executive Director, WFM - Workforce & Resource Management in Manila/Denver, and Director of Operations at TeleTech Argentina from 2006 to 2008. Early in his career, he served as the Manager of Collections at TD/Canada Trust from 1996 to 2000 in London, Canada Area.
Education Background
Mike Oliver completed his higher education at Western University, where he studied Economics and Political Science. He graduated with an HBA degree, having attended from 1991 to 1995. His academic background instilled a strong foundation in analytical and strategic thinking that he has applied throughout his career in workforce management and operations.
International Leadership in Workforce Management
Mike Oliver's career spans over two decades in the workforce management field, with extensive international experience. He has managed and led workforce planning efforts in multiple countries including Canada, the USA, Argentina, and the Philippines. His roles have included director and executive positions, showcasing his ability to adapt and excel in diverse environments.
Versatility in Consulting and Corporate Roles
In addition to his corporate roles, Mike Oliver has demonstrated versatility by engaging in consulting work through his own business, Michael Oliver Consulting Incorporated. This balance of corporate and consulting experience highlights his ability to apply workforce management expertise in various contexts and industries, ensuring organizational efficiency and strategic alignment.