Mike Smith
About Mike Smith
Mike Smith is the Manager of Production Support for iCap at CIBC, where he has been working since 2007. He has extensive experience in various roles within CIBC and other organizations, focusing on quality assurance, system administration, and stakeholder engagement.
Company
Mike Smith is currently employed at CIBC, one of Canada's largest banks. He has been with the institution since 2007, where he holds the title of Manager Production Support for the iCap application.
Title
Mike Smith serves as the Manager of Production Support for the iCap application at CIBC. His role includes overseeing quality assurance and system administration, providing subject matter expertise for both technical and business issues related to the application.
Education and Expertise
Mike Smith holds an MBA from Wilfrid Laurier University, which he obtained between 1983 and 1987. He also has a BEd in Science & Guidance from Western University (1975-1976) and a BSc in Biology from Western University (1971-1975). This educational background provides him with a strong foundation in business management and science.
Background
Mike Smith has a long history of work experience, predominately in financial institutions and academia. Before joining CIBC, he worked at 1604422 Ontario Limited as a Director/Independent Contractor. His previous roles at CIBC included positions such as Business Consultant in Credit Process Re-Engineering, Consultant II for Project Development in Telephone Banking, and Risk Analyst. Earlier, he served at the London Board of Education and The University of Western Ontario in various roles.
Responsibilities at CIBC
Since May 2007, Mike Smith has managed the iCap Production Support team at CIBC. His responsibilities include coordinating User Acceptance Testing, engaging with stakeholder groups, and implementing solutions for stakeholder report requests with TRM Technology. He also recommends improvements to system processes to enhance functionality.