Mike Soares
About Mike Soares
Mike Soares is the Manager of Client Advice at CIBC, with extensive experience in financial services and customer relations.
Manager, Client Advice at CIBC
Since 2018, Mike Soares has served as the Manager of Client Advice at CIBC in North York. In this role, he oversees a team of financial service representatives, ensuring they provide quality financial advice and customer service across various aspects of banking, including basic banking services, credit planning, investment solutions, and retirement preparation. His responsibilities include coaching team performance, acting as the branch manager when necessary, and fostering a positive and collaborative working environment.
Previous Roles at CIBC
Before his current role, Mike Soares held several positions at CIBC. From 2017 to 2018, he was the Manager of Client Experience in Toronto, emphasizing customer satisfaction and service quality. Between 2015 and 2017, he worked as a Senior Financial Services Representative focused on small businesses in North York. Prior to that, he was a Financial Services Representative in Toronto (2014-2015) and began his career at CIBC as a Customer Service Representative from 2012 to 2014. These roles collectively contributed to his expertise in financial services and customer relations.
Experience at Tommy Hilfiger
Mike Soares has also garnered experience outside the financial industry. At Tommy Hilfiger, he held multiple positions in Vaughan, Ontario. He served as an Assistant Manager from 2011 to 2012, Lead Associate from 2010 to 2011, and Sales Associate from 2009 to 2010. These roles involved retail management, team leadership, and customer service, further refining his skills in managerial and customer relations contexts.
Education and Professional Development
Mike Soares studied at Humber College, where he pursued a diploma in Business Marketing from 2006 to 2010. His education provided a solid foundation in marketing principles, enhancing his ability to craft effective business strategies and understand market dynamics. This background supports his current role in financial services, offering a blend of practical financial knowledge and marketing acumen.
Role as Performance Sales Coach
As a Performance Sales Coach at CIBC, Mike Soares is responsible for coaching a team of 11 Financial Service Representatives. His coaching focuses on providing well-rounded financial advice and service, covering basic banking, credit planning, investment products, and retirement solutions. Additionally, he plays a pivotal role in team development by fostering a motivating and collaborative atmosphere, which has led to higher team morale and productivity.