Mikita Patel
About Mikita Patel
Mikita Patel is a Customer Solutions Manager at CIBC with a background in customer service and sales.
Current Role at CIBC
Mikita Patel is currently employed as a Customer Solutions Manager at CIBC, located at 5650 Yonge Street. She has held this position since 2019, overseeing various aspects of customer service solutions to enhance client satisfaction and operational efficiency.
Previous Experience at CIBC
Before her current role as a Customer Solutions Manager, Mikita Patel worked as a Contact Center Representative at CIBC from 2018 to 2019. Based in North York, Ontario, she spent a year handling customer inquiries, resolving issues, and maintaining a high standard of client service in the call center environment.
Telecommunication Sales at Zedd Customer Solutions Inc.
From 2015 to 2018, Mikita Patel worked at Zedd Customer Solutions Inc. as a Telecommunication Sales Representative. During her three years in Scarborough, Ontario, she specialized in sales operations, helping customers choose telecommunication products and services that best suited their needs.
Direct Marketing Experience
In 2014, Mikita Patel worked for SMT Direct Marketing Inc. as a Direct Marketing Associate for nine months. Her role involved promoting products and services directly to potential customers, developing marketing strategies, and increasing client engagement.
Customer Service Role at Air India
Between 2009 and 2011, Mikita Patel served as a Customer Service Representative for Air India. During her two-year tenure in India, she was responsible for managing customer queries, enhancing service delivery, and ensuring customer satisfaction.
Educational Background at Centennial College
Mikita Patel attended Centennial College, where she pursued a Post-Graduate degree in Global Business Management from 2012 to 2013. This education provided her with a comprehensive understanding of global business practices and management strategies.
Bachelor of Commerce in Banking, Corporate, Finance, and Business Law
From 2006 to 2009, Mikita Patel studied at S.P.B. Commerce College, where she completed a Bachelor of Commerce (B.Com.) degree. Her coursework covered various aspects of banking, corporate finance, and business law, equipping her with a solid foundation for her professional career.