Miryam Bouakid
About Miryam Bouakid
Miryam Bouakid is a Bilingual Small Business Services Agent at CIBC with a background in customer service and interpretation, holding a Master's degree in Environmental Science from the University of Algiers.
Current Role at CIBC
Miryam Bouakid currently serves as a Bilingual Small Business Services Agent at CIBC. Based in the Montreal, Canada Area, she has been with the company since 2016, where she applies her linguistic skills to assist small business clients in both French and English. Her role at CIBC not only leverages her expertise in customer service but also her strong technical knowledge of SAP. Her passion for helping others is evident through her daily interactions with clients, ensuring their needs are efficiently and effectively met.
Role at Optima Communications International
Since 2015, Miryam Bouakid has been working as a Bilingual Customer Service Representative at Optima Communications International. In this role, she utilizes her fluency in both French and English to assist a diverse client base. Her responsibilities include addressing customer inquiries, resolving issues, and providing support services. Her ability to manage large volumes of work efficiently showcases her excellent time management skills.
Volunteer Experience
In 2015, Miryam Bouakid volunteered as an Interpreter at The Arab Community Centre of Toronto. For one month, she provided crucial language services, helping to bridge communication gaps for non-English speaking community members. This experience highlights her commitment to community service and her ability to use her language skills to support others.
Educational Background
Miryam Bouakid has a strong academic background in science. She earned her Bachelor's Degree in Biology, General from the University of Algiers, completing her studies from 2004 to 2007. She then pursued a Master's Degree in Environmental Science at the same university from 2007 to 2009. Additionally, she completed her high school education with a focus on Natural Sciences from Baccalaureate Science in 2004. Her academic achievements have provided a solid foundation for her professional endeavors.