Monica Wang
About Monica Wang
Monica Wang is a Customer Service Representative at CIBC with a diverse background in customer service and sales, holding multiple educational qualifications.
Current Position at CIBC
Monica Wang currently holds the position of Customer Service Representative at CIBC in Markham, Ontario, Canada. She began this role in 2021 and is responsible for mentoring new client service representatives to enhance their understanding of procedures and everyday banking needs. Additionally, she consults clients on banking questions and facilitates referrals to financial advisors to ensure comprehensive client support.
Previous Role at Doughbox Wood Fired Pizza and Pasta
From 2019 to 2020, Monica worked at Doughbox Wood Fired Pizza and Pasta as a frontline employee in Hamilton, Ontario, Canada. In this position, she was responsible for engaging with customers, ensuring timely service, and maintaining the quality standards of the restaurant.
Experience at Tommy Hilfiger
In 2018, Monica briefly worked as a Sales Associate at Tommy Hilfiger in the Toronto, Canada Area. During her one-month tenure, she assisted customers with their purchases, handled transactions, and maintained store displays.
Role as Team Leader at McDonald's
Monica's longest tenure was at McDonald's, where she served as a Team Leader from 2015 to 2019 in the Toronto, Canada Area. Over four years, she helped manage daily operations, coordinated team activities, and ensured high standards of customer service.
Educational Background
Monica has a diverse educational background. She completed a Post Graduate Certificate in Human Resources Management at George Brown College in 2021. Prior to that, she earned a Certificate in Integrated Business Studies from Mohawk College in 2018. Before these, Monica received an Honours Bachelor of Arts in Sociology and Communication Studies from McMaster University, finishing in 2020.