Monica Zhang
About Monica Zhang
Monica Zhang is a Senior Service Designer at CIBC with extensive experience in behavioral design and research, having worked at BEworks, TSIP, LSE, and various research labs. She holds a Master's degree in Organisational and Social Psychology from LSE and a Bachelor's degree in Honours Psychology from McGill University.
Title
Monica Zhang is currently serving as a Senior Service Designer at CIBC, where she has been employed since 2019. She operates out of the Toronto, Canada area.
Current Position at CIBC
Since 2019, Monica Zhang has held the position of Senior Service Designer at CIBC. Based in the Toronto, Canada area, she brings her extensive experience in behavioral design and research to her role, focusing on improving service strategies and customer experiences.
Previous Role at BEworks
Before joining CIBC, Monica Zhang worked at BEworks as a Behavioural Designer and Research Associate from 2016 to 2019. During her three-year tenure in Toronto, she specialized in applying behavioral science to solve complex business challenges.
Educational Background
Monica Zhang holds a Master’s Degree in Organisational and Social Psychology from The London School of Economics and Political Science (LSE), which she completed in 2015. Additionally, she earned a Bachelor’s Degree with Honours in Psychology and a Minor Concentration in Art History from McGill University, graduating in 2014.
Early Career and Research Experience
Monica Zhang has a robust research background. She was involved in various research roles, including at the Visual Psychophysics and Perception Laboratory at Université de Montréal from 2012 to 2014 and the Intergroup Relations and Aboriginal Peoples Laboratory at McGill University in 2013 and 2014. Moreover, she held research positions at The London School of Economics and Political Science (LSE) and The Social Innovation Partnership (TSIP) in 2015, the latter situated in London, United Kingdom.