Mouna Salim
About Mouna Salim
Mouna Salim is the Manager of the National Support & Resolution Team at CIBC, with a background in service delivery and small business specialization.
Current Role at CIBC
Mouna Salim is currently the Manager of the National Support & Resolution Team at CIBC, a position she has held since 2019. Her role involves managing team activities at the 1155 boulevard René Levesque Ouest location in Montréal, Québec. She oversees resolutions and support efforts across the national level, ensuring efficient handling of client and internal issues.
Previous Manager Role at CIBC
From 2017, Mouna Salim also managed the Cards Care department at CIBC. Based in the Montréal region, her responsibilities involved overseeing customer support related to card services. This role emphasized her skills in managing customer care and operational efficiency within the financial services sector.
Manager Service Delivery at TTEC
Between 2015 and 2017, Mouna Salim worked as the Manager of Service Delivery at TTEC in Canada. During this period, she led a team responsible for delivering customer service operations, ensuring that service standards and client expectations were consistently met.
Spécialiste Petites Entreprises at TD
In 2015, Mouna Salim took on the role of Spécialiste Petites Entreprises at TD. For seven months, she dedicated her expertise to supporting small businesses, providing tailored financial advice and solutions to help them grow and succeed in the Canadian market.
Team Lead at Atelka Incorporated
From 2010 to 2015, Mouna Salim served as a Team Lead at Atelka Incorporated in Canada. Over this five-year period, she was instrumental in guiding her team to achieve operational goals, maintaining high standards of customer service and team performance.
Education and Academic Background
Mouna Salim studied at Université Cadi Ayyad, where she earned a Bachelor's degree in English language and literature. Her academic background provides a strong foundation in communication, critical thinking, and language skills, which have been integral to her professional roles.