Nader Shehata,B.B.A.
About Nader Shehata,B.B.A.
Nader Shehata is a Bilingual Contact Centre Specialist at CIBC with extensive experience in financial services and community involvement.
Current Position at CIBC
Nader Shehata currently holds the position of Bilingual Contact Centre Specialist - Credit Card at CIBC, based in Montreal, Quebec, Canada. He started this role in 2022. His responsibilities include providing empathetic solutions tailored to client needs, advanced credit card activities like global migration, reinstating accounts, and offering loyalty solutions such as interest reversals and goodwill gestures to enhance customer satisfaction.
Previous Employment Experience
Nader Shehata has amassed diverse work experience over the years. Before his current role at CIBC, he was self-employed as a Mutual Funds Dealer Representative in 2022 for 7 months, working in Montreal. He also volunteered at Brossard Ensemble as a Community Volunteer for 3 months in 2017. From 2011 to 2020, he worked at ATELKA as a Senior Customer Service Representative for Rogers & Fido in Montreal. His other roles include Office Clerk Intern at Lloydworks Software in 2011, Accounting Clerk Volunteer at Canada Revenue Agency, Financial Services Representative at Banque Misr from 2005 to 2009, and Sales Representative and Accounting Clerk at SKM Communication Systems from 2002 to 2005.
Educational Background
Nader Shehata has pursued a diverse educational path. He attained French Studies from Collège de Rosemont between 2021 and 2022. He also studied Written French and obtained a Certificat en Français écrit (Niveau Avancé 2) from UQAM | Université du Québec à Montréal from 2010 to 2011. His other academic achievements include a Diploma of Vocational Studies in Accounting from John F. Kennedy Business Centre, earned from 2009 to 2011, and a Bachelor's degree in Business Administration from Helwan University in Cairo, which he completed between 1997 and 2002.
Community Involvement
Nader Shehata is an active volunteer, showcasing his strong commitment to community involvement. He volunteered at Brossard Ensemble for 3 months in 2017. Additionally, he participates in municipal elections and youth activities, further illustrating his dedication to supporting and engaging with his local community.
Professional Skills and Network
Nader Shehata possesses a broad knowledge of CIBC banking products and is skilled in providing tailored solutions to meet client needs. His expertise includes advanced credit card activities and customer loyalty programs. Moreover, he has built a robust professional network that includes individuals from various fields such as politics, pharmacy, and medicine, highlighting his ability to connect and collaborate with professionals across diverse sectors.