Nalin Bhat
About Nalin Bhat
Nalin Bhat is a Business Analyst specializing in Cards Client Journey Enablement at CIBC, with a background in engineering and business analytics.
Current Role at CIBC
Nalin Bhat currently holds the role of Business Analyst in the Cards Client Journey Enablement team at CIBC, based in Toronto, Ontario, Canada. His responsibilities include strategizing use cases for triggered communications via Salesforce Marketing Cloud to improve customer satisfaction and operational efficiency. He also collaborates with technology teams in an agile environment to automate credit card dispute flows and identifies call-saving opportunities within the CIBC dispute center. His role focuses on enhancing the overall client experience and driving meaningful change within the financial services industry, particularly in the area of payments.
Previous Roles at CIBC
Nalin Bhat has held multiple roles at CIBC. In 2023, he worked as a Fusion Delivery & Transformation Specialist for three months and as a Business Analyst in the Cards Client Journey Enablement team for another three months. These experiences allowed him to gain a comprehensive understanding of both transformation initiatives and client journey enhancements in the financial services sector.
Consulting and Analyst Experience
Prior to his current role, Nalin Bhat was a Consultant at Jarvis Technology and Strategy Consulting from 2021 to 2022, where he gained valuable consulting experience. In 2020, he worked as a Data Analyst Trainee at Factacy in New Delhi, India, which provided him with foundational analytical skills. Additionally, he served as an Assistant Manager in Product and Strategy at ORIX Auto Infrastructure Services Limited from 2019 to 2020.
Educational Background
Nalin Bhat is pursuing a Master of Business Administration (MBA) from the DeGroote School of Business at McMaster University, expected to be completed in 2024. He holds a Bachelor of Technology (BTech) in Electrical Engineering from Delhi Technological University, achieved between 2015 and 2019. His educational journey started with earning an IB Diploma from the International School of Kenya.
Leadership and Community Involvement
Nalin Bhat plays an active role in the DeGroote School of Business community, serving as the Vice-President of the DeGroote Consulting Association. In this capacity, he contributes to the leadership and strategic direction of the organization. Additionally, he acts as a DeGroote Student Ambassador, representing the school and engaging with prospective students and stakeholders.