Natasha Lewis
About Natasha Lewis
Natasha Lewis is the Client Relations Manager at CIBC, with extensive experience in customer service and dispute resolution.
Title
Natasha Lewis holds the position of Client Relations Manager.
Current Position at CIBC
Since 2017, Natasha Lewis has been serving as a Client Relations Manager at CIBC. In this role, she manages and monitors portfolios of high-value clients, ensuring effective service delivery through regular daily meetings and quarterly account reviews. Her focus is on maintaining strong client relationships and assessing client satisfaction to identify areas for improvement.
Previous Experience at LCBO
Before joining CIBC, Natasha Lewis worked at LCBO as a Customer Service Representative from 2016 to 2017. During her 7-month tenure, she focused on assisting customers, handling inquiries, and resolving issues, contributing to a positive customer experience.
Roles at Rogers Communications
Natasha Lewis has substantial experience at Rogers Communications, where she held multiple roles from 2007 to 2016. She started as an Accounts Receivable Representative (2007-2012), moved to Business Analyst – Workforce/Scheduling (2012-2014), and later became a Dispute Resolution Specialist (2014-2016). In these roles, she gained expertise in financial operations, workforce management, and conflict resolution.
Earlier Experience at G4S
From 1999 to 2007, Natasha Lewis worked at G4S, initially as an Equipment Distribution Clerk (1999-2001) and then as a Senior Dispatcher (2001-2007). In these positions, she was responsible for managing equipment logistics and coordinating dispatch operations, ensuring efficiency and effectiveness in service delivery.
Education and Expertise
Natasha Lewis studied Financial Planning and Services at Centennial College from 1998 to 1999. Her education has provided her with a strong foundation in financial management, which she applies in her current role as a Client Relations Manager.