Naveen A.
About Naveen A.
Naveen A. is a Business Analyst at CIBC with extensive experience in IT service management and quality assurance.
Company: CIBC
Naveen A. has been contributing to CIBC in various capacities. Starting as a Mortgage Processor in 2017, he advanced through roles such as Quality Assurance Analyst and Senior Mortgage Support Specialist, before taking on his current role as a Business Analyst in 2022. His experience here underscores his deep knowledge of financial services and his capability in handling complex business processes.
Title: Business Analyst at CIBC
Naveen A. currently holds the position of Business Analyst at CIBC, a role he assumed in 2022. His responsibilities likely include analyzing business requirements, bridging the gap between IT and the business, and ensuring that solutions align with the organization's strategic goals. This role capitalizes on his previous experience in quality assurance and mortgage support.
Education and Expertise
Naveen A. earned his Bachelor of Business Administration (BBA) from East West University, completing his studies in 2008. His academic foundation in business administration is complemented by his certifications and expertise in ITIL and ISO standards. Notably, he is an accredited ITIL trainer and has substantial experience in IT-Service Management and Information Security Management System implementations.
Professional Background
Naveen A.'s professional journey spans several notable positions across diverse industries. He has worked in multinational companies like CIBC, Superior Propane, Grameenphone Ltd, Robi Axiata Limited, Accenture, and Telenor Malaysia. His roles have included Management Operating System Specialist, Service Level Management Specialist, Consultant in Business Process Management, and Executive. This extensive background highlights his versatility and ability to adapt to various business environments.
Skills in IT and Service Management
Throughout his career, Naveen A. has demonstrated strong skills in IT and service management. He has led significant projects focusing on IT-Service Management and Information Security Management Systems for multinational companies. His expertise includes quality assurance, process improvement, and compliance with ITIL and ISO standards. Additionally, he is skilled in managing performance and training within the IT service management domain.