Neelanjana Roy
About Neelanjana Roy
Neelanjana Roy is an Intraday Dialer Analyst at CIBC with extensive experience in business analysis, mortgage processing, and business development across various industries in Canada and India.
Current Role at CIBC
Neelanjana Roy is currently employed at the Canadian Imperial Bank of Commerce (CIBC) in the Toronto, Canada Area. She holds the position of Intraday Dialer Analyst, Business Analysis. Since 2019, she has been responsible for monitoring and adjusting call center dialer systems to optimize efficiency and performance. Her duties include analyzing call patterns, implementing schedule adjustments, and ensuring that service level agreements are met.
Previous Role at CIBC
Before her current role, Neelanjana Roy worked as a Mortgage Processing Officer at CIBC from 2016 in the Toronto, Canada Area. Her responsibilities included reviewing mortgage applications, verifying financial information, and coordinating with clients and third parties to process mortgage loans efficiently.
Experience in Immigration Consultancy
Neelanjana held the position of Branch Manager at A V Immigration and Careers Consultancy Pvt Ltd (Apex Visas) from 2015 to 2016 in the Kolkata Area, India. During her 7-month tenure, she managed branch operations, oversaw client consultations, and developed strategies to enhance business growth in the immigration sector.
Academic Background
Neelanjana possesses a diverse educational background. She earned a Master's degree in Physics from the Sikkim Manipal University of Health, Medical and Technological Sciences, and a Bachelor of Applied Science (B.A.Sc.) in Physics from the University of Calcutta. She further advanced her education with a post-graduate diploma in International Business Management from Centennial College, Canada, and another in Banking Operations from the NIIT Institute of Banking, Finance and Insurance.
Technical Skills and Proficiencies
Neelanjana is proficient in various software tools and systems. She is skilled in using accounting software like QuickBooks and banking software such as Finacle. Her technical abilities extend to MS Office applications, including Word, Excel, Outlook, and PowerPoint. Additionally, she has strong internet research skills and demonstrates excellent interpersonal and communication abilities in English, Hindi, and Bengali.
Leadership and Organizational Skills
Neelanjana Roy has a robust background in team handling and marketing principles. Her previous roles have honed her leadership capabilities and organizational skills. She has exhibited an energetic work attitude, a capacity for quick learning, and strong leadership qualities in various customer service and management positions.