Nelson Valdés
About Nelson Valdés
Nelson Valdés is the Director of Performance Data Management & Analytics at CIBC in Toronto, Ontario, Canada. He has extensive experience in business intelligence, client experience measurement, and IT, having worked at CIBC and IBM Canada Ltd., and holds an MBA from Ryerson University.
Company
Nelson Valdés currently works at CIBC, a leading Canadian bank headquartered in Toronto, Ontario. He holds the position of Director, Performance Data Management & Analytics. Over the years, he has taken on various roles within the same organization, building a comprehensive understanding of the company's data systems and business processes.
Education and Expertise
Nelson Valdés holds a Master of Business Administration (MBA) from Ryerson University with a focus on Management of Technology and Innovation. He earned this degree between 2009 and 2011. Prior to that, he completed a Bachelor of Science (B.Sc.) in Computer Science at Universidad Distrital Francisco José de Caldas, graduating in 1994. His educational background provides a strong foundation for his roles in technology management and data analytics.
Professional Background
Over his career, Nelson Valdés has held significant positions in various well-known organizations. At IBM Canada Ltd., he served as an IT Specialist in Strategic Outsourcing from 1998 to 2002. Before that, he worked at Davivienda Bank in Bogota, Colombia, as a Software Development Lead focusing on Direct Channel Solutions from 1991 to 1997. These roles have contributed to his extensive experience in IT and software development.
CIBC Career Progression
Nelson Valdés has built a long-standing career at CIBC, where he has held multiple positions since 2003. He started as a Senior Business Analyst in Business Intelligence - MIS, then moved on to become a Business Consultant in Frontline Effectiveness. He later advanced to Senior Consultant, Client Experience Measurement & Insights, followed by Senior Manager, Retail Distribution Business Intelligence. Since 2021, he has been the Director of Performance Data Management & Analytics.
Key Responsibilities
In his current role at CIBC, Nelson Valdés leads the delivery team for strategic projects and change initiatives impacting several groups, including Frontline, Finance, Client Experience, Marketing, Risk, and Product Groups. He oversees the annual implementation of commission changes, report cards, and individual performance reporting. He also coordinates with technology teams and data source providers to ensure they align with business needs. Additionally, he provides direction on the technical design for KPI data systems tracking financial results such as Net and Gross Sales and Sales Revenue, as well as non-financial metrics like Client Experience indicators.