Nick Jako
About Nick Jako
Nick Jako is the Director of Business Management at CIBC, with a background in finance and business analysis. He holds a Specialized Honours degree in Computer Science from York University.
Title
Nick Jako holds the position of Director, Business Management at CIBC within the Business Contact Centre.
Current Role at CIBC
Nick Jako has been serving as the Director of Business Management in the Business Contact Centre at CIBC since 2014. His responsibilities in this role involve overseeing business management operations, strategic planning, and improving efficiency within the contact center.
Previous Roles at CIBC
Prior to his current role, Nick Jako has held multiple positions within CIBC. From 2012 to 2014, he served as Business Manager in the Business Contact Centre based in Toronto, Canada. Before this, he was a Regional Business Analyst from 2009 to 2012. Earlier, from 2006 to 2009, he served as Sr. Manager, Finance at CIBC.
Experience at Bell ExpressVu
Before his tenure at CIBC, Nick Jako worked at Bell ExpressVu as Associate Director, Call Centre Budgeting & Reporting from 2000 to 2005. In this role, he was responsible for budgeting and financial reporting for the call center operations.
Education and Expertise
Nick Jako studied Computer Science at York University, achieving a Specialized Honours degree from 1983 to 1987. His education provided a strong technical foundation that supports his career in business management and analysis.