Nicola Lee Abrams
About Nicola Lee Abrams
Nicola Lee Abrams is a Credit Card Specialist at CIBC with a background in debt collection and customer service.
Title
Nicola Lee Abrams is currently a Credit Card Specialist at CIBC, a position held since 2017. This role involves assisting clients with credit card-related inquiries and issues, helping them manage their accounts effectively.
Previous Work Experience
Nicola previously worked as a Debt Collector at General Credit Services Inc. in 2017 for 11 months and again for 6 months in the same year in the Toronto, Canada area. From 2011 to 2014, Nicola was a Customer Service Representative at Zedd Customer Solutions Inc. in Scarborough. Additionally, Nicola has experience as a Credit Collector at Global Credit Services, where she worked for 6 months in 2010 in Markham, Ontario. Early in her career, Nicola served as an Early Childhood Educator at Discovery Place Child Care from 2008 to 2009 in Scarborough, Ontario.
Education and Certifications
Nicola Lee Abrams studied Early Childhood Education and Teaching at Centennial College, completing her studies and achieving a diploma between 2008 and 2010. She also obtained an Information Technology Contact Sales Agent certification from Zedd Customer Solutions in 2014.
Achievements
Nicola received the CIBC Excellence award in 2018 for outstanding performance. She also earned the CIBC Excel award for demonstrating a growth mindset. In August 2019, Nicola achieved a quarterly incentive for successfully helping CIBC clients achieve their goals.