Nikolay Markov
About Nikolay Markov
Nikolay Markov is the Sr. Manager of UX Research at CIBC with extensive experience in user experience design and research across various industries.
Title and Current Role
Nikolay Markov is currently the Sr. Manager of UX Research at CIBC, a role he began in 2018. Based in Toronto, he leads the user experience research initiatives to enhance the usability and accessibility of CIBC’s digital products. His work emphasizes integrating UX processes within the Agile product development framework to streamline project deliveries and improve user satisfaction.
Professional Background
Nikolay Markov has a diverse background with extensive experience in user experience and design. Prior to his role at CIBC, he worked at TD as a Digital User Experience and Research Consultant from 2016 to 2018. He was a Sr. UX Architect at Great-West Life and ACTIVE Network in 2016. Nikolay also held various positions at BlackBerry, including User Experience Manager for the BB10 Applications and Services Program, from 2006 to 2013. Earlier in his career, he was a User Experience Engineer at IBM’s Toronto Lab from 1995 to 2006.
Academic Experience
Alongside his industry roles, Nikolay Markov has academic experience. He was a part-time Academic Professor at Humber College from 2017 to 2018, where he shared his industry knowledge and experience with students, focusing on fostering the next generation of UX professionals.
Education and Expertise
Nikolay Markov holds an MSc in Human-Computer Interaction from Heriot-Watt University, completed in 1994. He also earned an MSc in Computer Science from Sofia University St. Kliment Ohridski in 1992. His expertise includes integrating UX processes within Agile frameworks, sustainable UX practices, ethnographic studies, creating personas and scenario models, and conducting competitive analysis to identify market trends.
Consulting Roles
Nikolay is also serving as a User Experience Consultant at NTM Usability Consulting since 2014. In this role, he applies his extensive knowledge in user experience to help various clients improve their digital products. His consultancy work emphasizes long-term usability and takes into account the environmental impact of UX designs.