Nisha Patel
About Nisha Patel
Nisha Patel is an EFT Support Agent at CIBC with over a decade of experience in electronic funds transfer support and automated clearing house processes.
Title and Role at CIBC
Nisha Patel is an EFT Support Agent at CIBC, based in North York. She has been working in this role since 2012. In her position, she supports electronic funds transfer (EFT) processes and handles various tasks such as error correction, recall, and trace inquiries related to electronic file transfers. Her expertise in EFT processes is vital for aiding both internal and external clients with format queries and ensuring the smooth operation of electronic financial transactions.
Previous Roles at CIBC
Before becoming an EFT Support Agent, Nisha Patel held other positions at CIBC. From 2011 to 2012, she worked as a CIBC Cash Management Online, Client Preparation Agent in North York, ON. Prior to that role, she served as an EFT Traces/Recalls Officer at the CIBC Business Contact Centre for four years, from 2008 to 2012. In her role as an EFT Traces/Recalls Officer, she was responsible for handling trace and recall requests as part of the EFT process.
Education and Academic Background
Nisha Patel pursued an education in Applied Project Management at Georgian College. She was in the process of completing this program for 11 months in 2018. Her academic background has contributed to her understanding and management of complex processes associated with electronic funds transfers and project management tasks.
Expertise in Electronic Funds Transfer (EFT) Support
With over a decade of experience in electronic funds transfer (EFT) support and automated clearing house (ACH) processes, Nisha Patel is highly skilled in managing and troubleshooting EFT transactions. Her responsibilities include error correction, recall, and trace inquiries. She provides crucial support to both internal employees and external clients, ensuring that all electronic transactions are processed accurately and efficiently.