Nisha Soni
About Nisha Soni
Nisha Soni is a Dispute and Credit Representative at CIBC with a background in finance and customer service, holding a certification from the International Finance Corporation.
Current Position at CIBC
Nisha Soni is currently working at CIBC as a Dispute and Credit Representative. Nisha has been in this role since 2021 and is responsible for handling client disputes and credit issues. Her position requires strong problem-solving skills and the ability to effectively communicate with clients to resolve their concerns.
Previous Experience at Staples Canada
Nisha Soni previously worked at Staples Canada in two distinct roles. From 2020 to 2021, she served as a Solutionshop Consultant, assisting customers with their business solutions needs for 4 months. Before that, she was a Customer Service Representative from 2018 to 2020, where she provided customer support and enhanced the customer experience over a 2-year period.
Peer Tutor at Humber College
In 2020, Nisha Soni worked as a Peer Tutor at Humber College in Toronto, Canada for 3 months. In this role, she assisted fellow students in understanding finance and financial management services, leveraging her own academic background to help others succeed.
Financial Services Intern at FiduSure Financial Inc
Nisha Soni held a position as a Financial Services Intern at FiduSure Financial Inc in Vaughan, Ontario, Canada for 2 months in 2020. During this internship, she gained practical experience in financial services, which helped solidify her understanding of the industry and provided her with firsthand exposure to financial management practices.
Academic Qualifications
Nisha Soni studied at Humber College from 2018 to 2020, where she focused on Finance and Financial Management Services and achieved a qualification in Business Management Financial Services. This academic background has provided her with a solid foundation in financial principles and management.
Professional Certification
Nisha Soni is certified by the International Finance Corporation (IFC). This certification adds a level of credibility and specialization to her professional profile, highlighting her commitment to standards within the financial services industry.
Customer Service Experience
Nisha Soni has over two years of customer service experience within the retail industry. Her roles have included significant customer interaction, requiring strong communication and interpersonal skills. She has successfully engaged with a diverse customer base, demonstrating her ability to handle various customer service situations effectively.