Niyo Faida
About Niyo Faida
Niyo Faida is a CIBC Telephone Banking Advisor with a diverse background in customer service and human resources, having worked at various companies including Voxdata Tech Pvt Ltd and Rogers Communications.
Current Role at CIBC
Niyo Faida is currently a Telephone Banking Advisor at CIBC. Starting in 2019, Niyo has been responsible for handling customer inquiries, providing banking solutions, and maintaining a high level of customer service. This role involves working closely with clients to address their financial needs over the telephone, ensuring a seamless banking experience.
Previous Experience at Alteo Inc.
In 2018, Niyo Faida worked at Alteo Inc. as a Human Resources Administrative Assistant for five months in Montréal, Quebec, Canada. This role included responsibilities such as assisting with HR administrative tasks, managing employee records, and supporting the HR team with various projects and functions.
Tenure at Voxdata Tech Pvt Ltd
Niyo Faida is also employed at Voxdata Tech Pvt Ltd as a Loyalty and Retention Agent since 2017. In this role, Niyo focuses on maintaining customer loyalty and retention by addressing customer concerns, providing solutions, and ensuring clients are satisfied with their services. Additionally, Niyo works as a Customer Service Representative at Voxdata, handling customer support and service-related tasks.
Employment at Rogers Communications
In 2016, Niyo Faida served as a Customer Service Representative at Rogers Communications for five months. The role involved providing customer support, resolving service issues, and assisting clients with their communication needs. This position helped Niyo gain valuable experience in the telecommunications industry.
Educational Background
Niyo Faida has a diverse educational background. Niyo studied at Collège LaSalle, Montréal, from 2019 to 2020 for one year and also in 2019. Additionally, Niyo pursued studies at HEC Montréal from 2018 to 2020, completing a two-year program. Before that, Niyo was enrolled at Université du Québec à Montréal from 2016 to 2018. This education has equipped Niyo with a solid foundation in various disciplines.