Noel Machado Da Costa, Pmp
About Noel Machado Da Costa, Pmp
Noel Machado Da Costa is the Director of Client Relationships at the Office of the CEO at CIBC, with extensive experience in various roles within the company since 2005.
Current Role at CIBC
Since 2021, Noel Machado Da Costa has been serving as the Director Client Relationships in the Office of the CEO at CIBC. In this capacity, he functions as an advisor to the Senior Vice President and Executive Vice President, with a particular focus on employee engagement and operational activities affecting over 700 employees. His approach emphasizes strengthening client relationships and ensuring a people-first culture within the organization.
Professional Journey at CIBC
Noel Machado Da Costa's career at CIBC spans various roles, reflecting a rich and diverse professional journey. Before his current role, he was the Director of Business Management, Strategy & Transformation from 2019 to 2021. From 2017 to 2019, he served as the Senior Manager for Distribution Consulting & Execution. Between 2012 and 2017, he held dual roles as Project Manager and Implementation Manager in Corporate Services Real Estate. Earlier, he managed the Help Desk and served as Team Leader from 2010 to 2012 after starting as an Assistant Branch Manager (2007-2010) and Customer Service Representative (2005-2007) in Mississauga.
Educational Background
Noel Machado Da Costa has a robust educational foundation that complements his extensive professional experience. He studied French and earned his Bachelor of Arts (BA) from York University between 2005 and 2009. Further, he enhanced his expertise in project management by completing a program at Ryerson University in 2014.
Leadership During COVID-19
Noel Machado Da Costa played a pivotal role at CIBC during the COVID-19 pandemic by leading the response team. He supported over 20,000 employees, ensuring the well-being of staff while enhancing the shared client experience. His leadership was critical in navigating the challenges posed by the pandemic, prioritizing health and safety, and maintaining efficient operations.
Industry Experience and Philosophy
Throughout his career, Noel Machado Da Costa has accumulated comprehensive experience across various domains, including frontline services, help desk management, real estate, and mergers and acquisitions. His strategic approach to leadership is rooted in advocating for a people-first culture. He believes that prioritizing employees leads to achieving broader stakeholder and shareholder goals, reflecting his commitment to employee-centric business decisions.