Nvetha Jeyananthan
About Nvetha Jeyananthan
Nvetha Jeyananthan is an Intermediate Business Analyst at CIBC with a background in fraud analysis, financial services, and customer service.
Current Role at CIBC
Nvetha Jeyananthan is currently an Intermediate Business Analyst at CIBC. Since 2019, she has focused on conducting in-depth investigations into potential fraudulent activities, which includes handling applications, cheques, payments, and account takeovers. Her goal is to ensure service delivery aligns with CIBC's vision of winning customer loyalty through service excellence. Nvetha is known for her strong decision-making skills, leadership, and effective presentation skills, contributing significantly to a positive work environment.
Previous Experience at CIBC
Prior to her current role, Nvetha Jeyananthan served as a Fraud Business Analyst at CIBC from 2018 to 2019, where she worked for 11 months. She also worked as a Financial Services Representative from 2017 to 2018 in Toronto, Canada, accumulating a year of experience in this position. In these roles, she demonstrated a dynamic and results-oriented approach in sales, consistently meeting and exceeding sales quotas.
Employment at Other Companies
Before joining CIBC, Nvetha Jeyananthan worked at Affinity Global as a Senior Collections Officer for CITI BANK U.S from 2014 to 2016 in Markham, Ontario. Her earlier career also includes a role at Shoppers Drug Mart, where she worked as a Customer Service Representative from 2010 to 2015, accumulating five years of experience in customer service in Markham, Ontario.
Educational Background
Nvetha Jeyananthan studied at Centennial College from 2015 to 2017, where she achieved a qualification in Registered Practical Nursing. She also attended Markville Secondary School; however, the details of her time there are not specified. Her education has equipped her with a solid foundation for her roles in business analysis and customer service.
Professional Skills and Contributions
Nvetha Jeyananthan is known for her strong decision-making, leadership, and presentation skills. She mentors staff and peers to improve customer satisfaction and increase revenue. Her ability to conduct thorough investigations into potential fraudulent activities and align service delivery with CIBC’s vision has made her a valuable asset to the organization. Her dynamic and results-oriented approach consistently helps her meet and exceed sales quotas.