Oluwatoyin Fatayo
About Oluwatoyin Fatayo
Oluwatoyin Fatayo is a Personal Banking Representative at CIBC in Fredericton, New Brunswick, Canada, with a background in business analysis and customer service.
Current Position at CIBC
Oluwatoyin Fatayo is currently working as a Personal Banking Representative at CIBC in Fredericton, New Brunswick, Canada. Joining the company in 2019, Fatayo has been in this role where she manages client communications, ensures effective resolution of client inquiries, and handles transaction and bill payment requests, contributing to efficient client service delivery.
Previous Experience at NBCC
In 2019, Oluwatoyin Fatayo worked as a Practicum Placement at New Brunswick Community College (NBCC) in New Brunswick, Canada. During her two-month tenure, she gained hands-on experience in business analysis and information technology, aligning her academic knowledge with practical skills.
Role at Skye Bank Plc
Oluwatoyin Fatayo served at Skye Bank Plc in Nigeria for a significant part of her career. She worked as a Business Analyst from 2012 to 2017, a five-year tenure during which she focused on customer data management, data integrity, and security. Before that, she was a Customer Service Officer from 2011 to 2012 in Lagos, Nigeria, where she developed her skills in client communication and problem resolution.
Education and Certifications
Oluwatoyin Fatayo has a rich educational background in business and information technology. She received a Post Graduate Certificate in Business Analysis, Information Technology from New Brunswick Community College (NBCC) in 2019. Prior to that, she obtained a Bachelor's degree in Business Administration from Lead City University in 2009.
Skills and Expertise
Oluwatoyin Fatayo possesses strong skills in managing client communications, ensuring the effective resolution of client inquiries. She is skilled in managing customer data for compliant storage and retrieval, focusing on data integrity and security. Fatayo is proficient in handling transaction and bill payment requests and has a proven track record of investigating and resolving complex client-reported problems, thereby enhancing client satisfaction.