Omar Shahzad
About Omar Shahzad
Omar Shahzad is the Senior Director of Client Experience Design for Business Banking at CIBC in Toronto, Ontario, Canada.
Title
Omar Shahzad is the Senior Director of Client Experience Design for Business Banking at CIBC. He has been in this role since 2021, based in Toronto, Ontario, Canada.
Current Role at CIBC
Since 2021, Omar Shahzad has held the position of Senior Director, Client Experience Design (Business Banking) at CIBC, where he is responsible for the end-to-end service experience design and delivery for all strategic initiatives and digital platforms. His work includes synthesizing multiple data sources and research insights into actionable voice-of-the-customer insights and designing and conducting research focused on building empathy for clients and employees.
Previous Experience at CIBC
Before his current role, Omar Shahzad served in various positions at CIBC, including Director of Client Experience Design (Business Banking) from 2020 to 2021 and Director of Strategic Programs & Process (Business Banking) from 2019 to 2020. These roles involved overseeing strategic program initiatives and improving client experience.
Professional Experience at Rogers Communications
Omar Shahzad accumulated extensive experience at Rogers Communications, where he worked from 2006 to 2018 in various managerial roles. His roles ranged from Manager of Business Service Delivery and Manager of Customer Experience Strategy to Senior Manager of Business Process & Service Design. These positions were primarily focused on improving customer experience and business processes in both consumer wireless and enterprise sectors.
Education and Academic Background
Omar Shahzad holds an MBA in Strategic Management & Brand Marketing from York University's Schulich School of Business (2010-2013) and a Bachelor of Arts (Hons) in Information Technology from York University (2002-2005). Additionally, he earned a Bachelor of Science in Computer Science from Lahore University of Management Sciences (1999-2002) and completed his Advanced Levels at Froebels International (1997-1999).