Osama Faltas
About Osama Faltas
Osama Faltas is an IT Support Analyst (Team Lead) at CIBC with extensive experience in technical support and sales management.
Current Position at CIBC
Osama Faltas currently holds the position of IT Support Analyst (Team Lead) at CIBC in the Montreal, Canada Area. In this role, he provides technical support for over 3000 users. He uses tools like Service Now ticketing system, SCCM, and Osdportal to manage and resolve technical issues. Osama is also heavily involved in supporting trading floor and trading applications, including IRESS, Thomson/FISEquities, Wealthware Trading, Lotus, ICBS, and Target.
Previous Experience at CBNIT
Before his current role, Osama Faltas worked at CBNIT as a Technical Support Specialist from 2015 to 2016 in Montreal, Quebec, Canada. During his tenure, he was responsible for resolving technical issues and providing support to users. This position helped him gain valuable experience in the technical support field.
Career at Orange
Osama Faltas served as an Enterprise Regional Sales Manager at Orange from 2007 to 2014, a role he held for 7 years. His responsibilities included managing regional sales activities and ensuring targets were met.
Experience with Mercedes-Benz Egypt
From 1999 to 2006, Osama Faltas worked as an Operation and Technical Support Supervisor at Mercedes-Benz Egypt. During this period, he was tasked with overseeing operations and providing technical support, spanning a total of 7 years in Egypt.
Educational Background
Osama Faltas studied at Assiut University, where he achieved a Bachelor's degree in Science. He furthered his education at CEGEP - John Abbott College, earning certifications in Amazon Web Services, Microsoft Azure AZ-900, and ITIL in Computer/Information Technology Administration and Management. Additionally, he holds Cisco certificates, including CSCO12632003 and CCNA Routing and Switching.