Ouma Ay
About Ouma Ay
Ouma Ay is a Customer Service Representative at CIBC in Montreal, Quebec, Canada, with a diverse educational background in finance, international negotiation, and languages.
Title and Role at CIBC
Ouma Ay has been working as a Customer Service Representative at CIBC since 2015. Based in Montreal, Quebec, Canada, she provides crucial customer support and assistance in various financial services. Her role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Certificate in Mutual Funds from Institut IFSE
Ouma studied at Institut IFSE, where she focused on Banques, Services Financiers, and Gestion de portefeuilles. She achieved a Certificat de Fonds Communs de Placement in 2021, after completing an 11-month program. This certification has equipped her with valuable knowledge and skills related to mutual funds, enhancing her proficiency in financial services.
Master’s Degree from Aix-Marseille University
Ouma earned a Maîtrise (M2) in Négociation Internationale et Interculturelle/Commerce from Aix-Marseille University, completing the one-year program from 2013 to 2014. This advanced degree provided her with a comprehensive understanding of international and intercultural negotiation, vital for her career in customer service and financial services.
Baccalauréat in Languages from Université de Djibouti
Ouma attained a Baccalauréat Langues Étrangères Appliquées Français/Anglais/Arabe from Université de Djibouti, studying Langues Étrangères et Littératures, Général from 2009 to 2011. Her diverse language skills in French, English, and Arabic play a significant role in her ability to serve a broad client base effectively.
Educational Background Prior to Université de Djibouti
Ouma's educational journey began at Collège de Djibouti, where she completed her Brevet d'études professionnelles with Assez Bien from 2002 to 2005. She further pursued her education at Lycée d'Etat de Djibouti, obtaining a Baccalauréat Sciences Économiques et Sociales from 2006 to 2008. These formative years laid a strong foundation for her subsequent academic and professional achievements.