Pamela D'eon Nickerson
About Pamela D'eon Nickerson
Pamela D'eon Nickerson is a Financial Services Representative II at CIBC and a Quality Monitoring Professional II at Web.com with extensive experience in quality monitoring, customer experience, and sales management.
Current Role at CIBC
Pamela D'eon Nickerson currently holds the position of Financial Services Representative II at CIBC. Based in Yarmouth, Nova Scotia, Canada, she has been associated with this role since 2020. Her responsibilities include advising clients on financial products, opening and managing accounts, and providing personalized banking solutions to meet diverse client needs. This role leverages her extensive experience in finance, customer service, and her analytical skills.
Quality Monitoring Professional II at Web.com
Since 2009, Pamela D'eon Nickerson has been working with Web.com as a Quality Monitoring Professional II in Customer Experience. Located in Yarmouth, Nova Scotia, she brings over a decade of expertise in quality monitoring. Her work focuses on evaluating customer interactions, ensuring adherence to quality standards, and enhancing overall customer satisfaction. Her depth of experience in customer experience roles has equipped her with the skills to deliver superior service and maintain high-quality standards.
Quality Assurance Analyst at Register.com
Pamela has also been contributing her expertise as a Quality Assurance Analyst at Register.com since 2008. Her role involves meticulously assessing and improving the quality of services provided. By implementing quality assurance protocols and conducting detailed analyses, she helps ensure that the company’s offerings meet stringent quality benchmarks. Her background in psychology and analytical skills play a crucial role in her effectiveness in this position.
Education and Degrees
Pamela D'eon Nickerson holds two degrees. She earned a Bachelor of Tourism and Hospitality Management and a Certificate in Business Administration from Mount Saint Vincent University, where she studied from 1988 to 1991. Earlier, she achieved a Bachelor of Science (B.Sc.) in Psychology from Dalhousie University, studying from 1985 to 1988. Her educational background provides a blend of analytical and managerial skills, supporting various roles in customer experience, quality assurance, and financial services.
Experience at Avon Canada
Pamela previously served as a District Sales Manager at Avon Canada from 1996 to 2002. In this capacity, she acquired significant experience in sales management and leadership over six years. Her responsibilities included overseeing sales operations, managing sales teams, and implementing marketing strategies to drive sales performance. The role honed her skills in sales, management, and strategic planning, contributing to her diverse professional skill set.