Pandya Pratima
About Pandya Pratima
Pandya Pratima is a Relationship Manager at CIBC, recognized as a Subject Matter Expert in card inventory management and debit card operations.
Title
Pandya Pratima serves as a Relationship Manager at CIBC, a position held since 2008. Previously, she was a Relationship Coordinator in the CPD - Toronto office from 2005 to 2008.
Education and Expertise
Pandya Pratima holds a Bachelor of Commerce (B.Com.) degree in Accounting and Finance from Bombay University, where she studied from 1975 to 1981. Her expertise includes card inventory management, day-to-day debit card operations, and production matrix management with vendors.
Background
Pandya Pratima began her career at CIBC as a Relationship Coordinator in the CPD - Toronto office, serving from 2005 to 2008. She was subsequently promoted to Relationship Manager in 2008, continuing her work at CIBC. Throughout her tenure, she has been recognized as a Subject Matter Expert in card inventory management.
Role at CIBC
In her role at CIBC, Pandya Pratima manages the production matrix with vendors, ensuring that appropriate card packages are mailed to customers and bulk shipments are sent to 1100 retail banking centers across Canada. She supports and manages debit card designs and card carrier letter changes, ensuring compliance with Visa and Interact branding rules.
Operational Responsibilities
Pandya Pratima acts as the primary and escalation contact for debit card day-to-day operations, handling inventory management, shipment deliveries, and cardholder investigations. She leads and participates in major debit projects, reviews business and system requirement documents, and recommends sign-off to management. Additionally, she assists the Privacy and Ombudsmen office with investigations related to debit card operations.