Pardeep Kumar
About Pardeep Kumar
Pardeep Kumar is a Customer Service Representative at CIBC in Toronto with over 10 years of experience in banking and customer service.
Current Employment at CIBC
Pardeep Kumar currently works as a Customer Service Representative at CIBC in Toronto, Ontario, Canada. He has been with CIBC since 2021. In this role, Kumar focuses on providing exceptional customer service, addressing client inquiries, and resolving issues efficiently. His responsibilities include maintaining a high level of customer satisfaction and ensuring compliance with bank policies. He utilizes his extensive experience in customer service and banking to assist clients effectively.
Previous Experience at Staples Canada
Pardeep Kumar previously worked at Staples Canada as a Technology Consultant. His tenure lasted from 2020 to 2021 for a period of 8 months in Bolton, Ontario, Canada. During his time at Staples, Kumar was involved in advising customers on technology products, providing technical support, and helping clients make informed purchasing decisions. His role required a strong understanding of technology solutions and excellent customer service skills.
Employment at Amazon
From 2019 to 2020, Pardeep Kumar was employed as an Associate at Amazon in Bolton, Canada. During his 9-month tenure at the YYZ7 facility, Kumar was responsible for various tasks including sorting, packing, and shipping customer orders. He contributed to Amazon's operations by ensuring timely processing and delivery of goods, demonstrating strong organizational skills and a commitment to efficiency.
Role at HDFC Bank Limited
Pardeep Kumar served as an Imperia Relationship Manager at HDFC Bank Limited from 2018 to 2019 in the Chandigarh Area, India. During his 8-month period, he managed high-net-worth clients, providing personalized banking services and financial planning advice. His role involved acquiring new clients and retaining existing ones, all while ensuring compliance with regulatory requirements. Kumar's strong convincing skills and deep understanding of financial products were key to his success in this position.
Customer Service Experience at IndusInd Bank
Pardeep Kumar worked as a Customer Service Manager at IndusInd Bank from 2015 to 2018 in Mohali, Punjab, India. Over the span of three years, Kumar was responsible for managing client relationships, addressing customer inquiries, and improving overall customer satisfaction. His role involved supervising a team of customer service representatives and ensuring the efficient resolution of customer issues. Kumar demonstrated exceptional leadership and organizational skills in this position.
Education Background
Pardeep Kumar completed his Bachelor of Arts (BA) in Arts at Panjab University. He studied from 2002 to 2005, gaining a solid academic foundation that contributed to his subsequent professional endeavors. His education has played a significant role in shaping his communication skills and understanding of diverse perspectives, which have been beneficial in his customer service and banking roles.