Patricia Buker
About Patricia Buker
Patricia Buker is a Senior Project Manager at CIBC with extensive experience in IT project management and a strong background in global transitions and end-user services.
Title
Patricia Buker holds the title of Senior Project Manager, and she is currently working at CIBC in Toronto, Ontario, Canada. She has been in this role since 2018.
Company
Patricia Buker is currently employed at CIBC, where she serves as a Senior Project Manager. She started her tenure with the company in 2018 and has been working in their Toronto, Ontario office.
Previous Experience at RBC
Before joining CIBC, Patricia Buker worked at RBC as a Senior Project Manager in 2018 for a short period of 4 months. Prior to this, from 2014 to 2018, she held the position of IT Project Manager at RBC in Toronto, Ontario, Canada.
Previous Roles at IBM Global Services
Patricia Buker has extensive experience with IBM Global Services. She served as an IT Project Manager - Strategic Outsourcing Services from 2007 to 2013 and as an IT Service Delivery Manager from 2001 to 2007. Both roles were based in Markham, Ontario.
Expertise and Skills
Patricia Buker has a strong background in managing global transitions, including outsourcing, repatriation, and relocation of services. She possesses expertise in ITIL, telephony, and knowledge transfer. Additionally, she has significant experience in metrics and reporting, customer service centers, and software upgrades and implementations. Patricia demonstrates a strong commitment to customer service and end-user satisfaction. She is passionate about people leadership and is particularly skilled in end-user services such as service desk, IMAC, and ID administration.