Patricia Sanclemente
About Patricia Sanclemente
Patricia Sanclemente is a Client Resolutions Specialist at CIBC with extensive experience in customer relations and retail operations.
Title
Patricia Sanclemente currently serves as a Client Resolutions Specialist at CIBC. In this role, she is responsible for addressing customer concerns and ensuring resolution of issues relating to banking services. Her focus is on maintaining client satisfaction and supporting the bank's customer service objectives.
Current Role at CIBC
Patricia Sanclemente has been working at CIBC as a Client Resolutions Specialist since 2017. In this capacity, she handles client inquiries and issues, working towards successful resolution and maintaining customer satisfaction. Her role involves direct communication with clients and extensive problem-solving skills to address various banking-related concerns.
Previous Roles at CIBC
Patricia Sanclemente has held several positions at CIBC over the years. From 2009 to 2017, she worked as a Customer Relations specialist, where she managed customer interactions and facilitated solutions to client problems. Prior to this, she spent 16 years in Retail Operations from 1995 to 2011. Additionally, she served as a Credit Counsellor from 1995 to 2013, focusing on assisting clients with credit management and financial planning.
Education and Expertise
Patricia Sanclemente studied at the Canadian Institute of Business, where she earned a Certificate/Diploma in Travel & Tourism from 1982 to 1983. She also attended Fanshawe College during the same period, acquiring skills in typing and phone communication. These educational experiences have equipped her with a diverse skill set that supports her professional roles in client relations and customer service.