Paul Johnson
About Paul Johnson
Paul Johnson is the Director of Integrated Service Delivery at CIBC, with extensive experience in financial services and process management.
Title
Paul Johnson holds the title of Director, Integrated Service Delivery at CIBC. He provides leadership in integrated service delivery within the organization, overseeing complex operational processes.
Professional Experience at CIBC
Since 2011, Paul Johnson has been serving as the Director, Integrated Service Delivery at CIBC in Toronto, Canada. In this role, he directs integrated service delivery strategies and manages various aspects of CIBC's service operations.
Previous Roles at Symcor
Paul Johnson has a strong professional history at Symcor where he held various positions from 1997 to 2011. Notably, he worked as Director Process Management (2007-2011), General Manager, Processing Services (2003-2007), Director, Client Relations (2002-2003), and Regional Manager, Item Processing (1997-2002). These roles encompassed responsibilities in process management, client relations, and regional operations.
Employment at RBC Royal Bank
For 15 years, from 1982 to 1997, Paul Johnson worked at RBC Royal Bank. His roles spanned both retail banking and head office functions, providing him with a broad understanding of banking operations and customer service.
Education and Expertise in Manufacturing and Process Reengineering
Paul Johnson studied at City & Guilds of London (UK), earning a degree in Manufacturing Engineering. He also has a qualification in Mechanical Engineering (1974-1978). His additional training includes Process Reengineering at Hammer & Co. Cambridge MA and executive education at the Rotman Executive Program, University of Toronto.