Pauline Boyd
About Pauline Boyd
Pauline Boyd is a Technical Support Analyst at C.I.B.C., with extensive experience in technical support and systems analysis in the financial sector.
Company
Pauline Boyd is currently employed at C.I.B.C - Canadian Imperial Bank of Canada as a Technical Support Analyst. She has been with C.I.B.C since 2011, serving in the Toronto, Canada area.
Previous Employment at RBC Financial Group
Before joining C.I.B.C, Pauline Boyd worked at RBC Financial Group as a Technical System Analyst. Her tenure at RBC Financial Group spanned from 2001 to 2007, during which she spent six years in the Toronto, Canada area.
Education and Expertise
Pauline Boyd pursued a Computer and Information Sciences and Support Services program at Ryerson University, earning a Computer Security and Digital Forensics Certificate in 2015. She also studied at triOS College Business Technology Healthcare, specializing in Computer Systems Networking and Telecommunications, and completed the Network Specialist Program (MCITP - Microsoft Certified IT Professional) from 2009 to 2011. Furthermore, she attended Humber College from 1992 to 1995, where she obtained a Computer Information System Diploma with a focus on the Telecommunications Stream.
Background in Technical Support
Pauline Boyd has extensive experience in technical support roles. Earlier in her career, she worked at RBC Dominion Securities as an Intermediate Technical System Analyst from 1999 to 2001. Throughout her career, she has provided operational and technical support to both internal and external clients, interacted with external suppliers of technology, and championed customer voice through integrated partnerships and solutions.
Technical Skills and Tools Utilized
Pauline Boyd has utilized various tools and software in her technical support roles. She has expertise in using the Go-To-Assist remote tool for workstation access, Siebel (Oracle Database) software for problem management, call tracking, and logging incident tickets. Additionally, she conducted over-the-phone training sessions for new and existing clients on the online Cash Management System and liaised effectively with senior management and business partners.