Pooja Baxani (Ific)
About Pooja Baxani (Ific)
Pooja Baxani is a Senior Financial Services Representative III at CIBC in the Greater Toronto Area, Canada, with a diverse background in financial services and customer service roles.
Current Title and Role at CIBC
Pooja Baxani holds the position of Senior Financial Services Representative III at CIBC since 2021. She operates in the Greater Toronto Area, Canada, where her responsibilities likely include providing financial advice, managing client relationships, and fostering customer satisfaction. Her role builds upon her previous experience in financial services, demonstrating a continuous growth and expertise in her field.
Previous Roles at CIBC
Prior to her current role, Pooja Baxani worked as an FSR II - Client Solutions Specialist at CIBC from 2020 to 2021 in Toronto, Ontario. In this role for one year, she provided client-focused solutions and support. Before that, she served as a Financial Services Representative II at CIBC from 2019 to 2020 for five months, where she assisted clients with their financial inquiries and transactions.
Experience in Customer Service
Pooja Baxani has garnered significant experience in customer service through her past roles. In 2019, she worked for TD Insurance as a Customer Service Representative in Markham, Ontario for four months, focusing on client service and support. Additionally, she had a two-year tenure from 2017 to 2019 at Domino's Pizza A/S in Toronto, Ontario as a Customer Service Representative, emphasizing her commitment to customer satisfaction in diverse settings.
Academic Background
Pooja Baxani pursued studies at Centennial College, where she achieved a certificate in Marketing/Marketing Management, General in 2018 after studying for 11 months. She also completed a course in International Business Management at the same institution from 2017 to 2018, illustrating her strong foundation in business education. Additionally, she studied International Business and Office Administration and Management at Clarence Fitzroy Bryant College.
Early Career and Accounts Payable Role
Before transitioning into financial services, Pooja Baxani worked in an accounts payable role at Delisle Walwyn & Co Ltd. from 2014 to 2015 for nine months in Saint Kitts and Nevis. This role likely involved managing financial transactions, vendor communications, and account reconciliation, providing her with valuable experience in financial management early in her career.