Prashob Mohanan
About Prashob Mohanan
Prashob Mohanan is a Service Delivery Manager at CIBC with a background in IT support and service management.
Title
Prashob Mohanan holds the position of Service Delivery Manager at CIBC. He has been with the company in this role since 2020.
Professional Background
Prashob Mohanan has a diverse professional background with experience across several roles within CIBC and other companies. Before becoming the Service Delivery Manager in 2020, he was a Team Lead for Service Request Management at CIBC from 2018 to 2020. Prior to that, he served as a Service Desk Analyst at CIBC from 2013 to 2018. He also worked as a Customer Service Representative at Mobilinq in 2013 for 8 months and as an Office Clerk at KFI Foods in 2012 for 8 months.
Education and Expertise
Prashob Mohanan has a solid educational foundation in IT and computer applications. He studied IT support technician at Sheridan College, where he completed a program in Information Technology Support Services from 2011 to 2012. Earlier, he attended Sardar Patel University and earned a Bachelor's degree in Computer Application, studying computer hardware and software from 2007 to 2010.
Experience at CIBC
Prashob Mohanan has accumulated significant experience at CIBC, starting with his role as a Service Desk Analyst from 2013 to 2018. He then progressed to the position of Team Lead for Service Request Management, a role he held from 2018 to 2020. His current role as Service Delivery Manager, which he has held since 2020, involves overseeing the delivery of services and ensuring they meet the required standards.