Preetha Jayakumar
About Preetha Jayakumar
Preetha Jayakumar is a Universal Banker at CIBC in Mississauga, Ontario, with extensive experience in banking and financial advisory services.
Current Position: Universal Banker at CIBC
Preetha Jayakumar currently serves as a Universal Banker at CIBC in Mississauga, Ontario, Canada. She has been in this role since 2020. In her position, Preetha is responsible for assisting clients with a wide range of banking needs, including everyday banking, credit, and investment products. Her role involves building and maintaining client relationships, as well as delivering personalized service to meet individual client needs.
Previous Experience at Canara Bank
Before joining CIBC, Preetha Jayakumar worked at Canara Bank in India where she held the position of Branch Manager from 2016 to 2019. Prior to that, she served as a Banking Advisor from 2012 to 2016. During her tenure at Canara Bank, she was recognized for her exceptional customer service, receiving the 'Best Customer Service Award' in 2015. Additionally, Preetha played a crucial role in enhancing digital banking, significantly increasing the bank's digital banking penetration from 20% to 60% over three years by training clients on the use of mobile banking applications.
Educational Background
Preetha Jayakumar holds a Bachelor's degree in Mathematics from Pondicherry University, where she studied from 2003 to 2006. Her solid educational foundation in mathematics provides her with strong analytical skills, which are essential in her role as a Universal Banker. Furthermore, she has completed the Canadian Securities Course, which has enhanced her expertise in financial advisory services.
Achievements in Customer Service
Preetha Jayakumar has been recognized for her outstanding contributions to customer service. In 2015, she received the 'Best Customer Service Award' at Canara Bank for significantly improving customer satisfaction ratings. Her commitment to delivering high-quality service and her ability to understand and address customer needs have been a cornerstone of her professional success.
Expertise in Digital Banking
During her time at Canara Bank, Preetha Jayakumar was instrumental in increasing the bank's digital banking penetration. By training clients on mobile banking applications, she helped raise the digital banking usage from 20% to 60% over a period of three years. Her experience in this area underscores her ability to adapt to and promote technology-driven banking solutions.