Prerna Tiwari
About Prerna Tiwari
Prerna Tiwari is a Customer Service Officer at CIBC with over 5 years of experience in IT and legal industries, based in Toronto, Ontario, Canada.
Current Position at CIBC
Prerna Tiwari is currently employed as a Customer Service Officer at CIBC. Based in Toronto, Ontario, Canada, she began her tenure in 2024. In this role, she is responsible for addressing customer inquiries, providing guidance, and ensuring a high level of customer satisfaction. Her role requires excellent communication skills, problem-solving abilities, and a deep understanding of banking products and services.
Previous Role at Hypernet IT Soln.
From 2020 to 2022, Prerna Tiwari worked as a Quality Assurance Analyst at Hypernet IT Soln. in Lucknow, Uttar Pradesh, India. During her two-year tenure, she was tasked with ensuring the quality and reliability of software products through rigorous testing processes. This role required a keen eye for detail, analytical skills, and proficiency in various testing methodologies and tools.
Legal Experience at Additional Advocate General Office
Prerna Tiwari served as a Legal Associate at the Additional Advocate General Office, Allahabad High Court, Lucknow Bench, from 2017 to 2020. Over these three years, she was involved in legal research, drafting legal documents, and representing clients in court. This position honed her skills in legal analysis, client interaction, and case management.
Educational Background
Prerna Tiwari holds multiple degrees that underscore her diverse knowledge base. She earned a Bachelor of Laws (LL.B.) from the University of Lucknow between 2013 and 2016. Additionally, she holds a Bachelor of Management Science (BMS) from the same university, obtained from 2009 to 2012. Furthering her legal education, she completed a Master of Laws (LL.M.) in Constitution and Administrative Law from Alliance University from 1970 to 2017. Furthermore, she received an IT Support Professional Certificate from NPower in 2023.
Technical and Analytical Skills
Throughout her career, Prerna Tiwari has developed strong technical and analytical skills. She is proficient in Windows System Administration and Network Administration. Additionally, her role in IT business analysis has equipped her with strong business development skills, particularly in information technology. Her technical background complements her legal expertise, allowing her to excel in various professional settings.