Raja Lakshmi Koppala
About Raja Lakshmi Koppala
Raja Lakshmi Koppala is an Information Technology Service Desk professional currently working at CIBC in Toronto, Canada, with a background in technical support and network troubleshooting.
Current Position at CIBC
Raja Lakshmi Koppala currently works as an Information Technology Service Desk professional at CIBC. Since starting the role in 2019, Raja has been part of the Toronto, Canada area team. This position involves providing technical support and network troubleshooting to ensure smooth IT operations across the organization. Raja's role is crucial for maintaining the technical infrastructure and assisting employees with various IT-related issues.
Previous Experience at Rogers
Between 2017 and 2019, Raja Lakshmi Koppala worked as a Technical Support Analyst at Rogers. In this role, Raja handled numerous technical support tasks, including resolving customer issues and offering technical guidance related to Rogers' services. This experience helped in refining skills in customer service and network troubleshooting, essential for a successful career in technical support.
Education: Seneca College and St. Martin's Engineering College
Raja Lakshmi Koppala completed a Diploma in Electronics and Computer Technician at Seneca College from 2012 to 2014. Additionally, Raja holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from St. Martin's Engineering College. This educational background has provided a solid foundation in both technical and engineering principles.
Technical Support Experience
Raja Lakshmi Koppala has a substantial background in technical support, having worked in various roles over the years. Before joining CIBC, Raja worked at IBM Canada as a Technical Support Analyst from 2015 to 2017. Earlier, Raja was with Innovative Vision Marketing Inc, handling technical support from 2014 to 2017. These roles required strong technical proficiency and the ability to handle complex support scenarios, further enhancing Raja's capability in technical support.
Professional Certifications and Expertise
Raja Lakshmi Koppala holds the MCSA certification, demonstrating proficiency in Microsoft technologies. Raja has expertise in network troubleshooting and customer service, which are critical skills in the IT support field. These competencies ensure that Raja can effectively manage and resolve a wide range of technical issues, contributing to smoother operational workflows in any organization.