Ranbir Dhanota
About Ranbir Dhanota
Ranbir Dhanota is a Senior Service Desk Specialist at CIBC in Montreal, Canada, known for his leadership in team projects and high customer service standards.
Current Position at CIBC
Ranbir Dhanota currently holds the position of Senior Service Desk Specialist at CIBC. He has been serving in this role since 2015 in the Montreal, Canada area. His responsibilities include leading the team during projects, changes, and multi-user incidents. Dhanota is known for publishing support documentation, assisting staff with requests for information, and providing staff training when required.
Previous Roles at CIBC
Before becoming a Senior Service Desk Specialist, Ranbir Dhanota served in various other roles at CIBC. From 2012 to 2015, he was a Service Desk Specialist. Prior to that, he was a Service Desk Analyst from 2010 to 2012. All these roles were based in the Montreal, Canada area. During his tenure, he has been recognized for maintaining high customer service standards and adhering to service management principles.
Early Career Experience
Ranbir Dhanota's early career experience includes working as an IT Technician on a contract basis at Reebok/CCM from 2008 to 2009. Additionally, he worked part-time as an Assistant Supervisor at Pizza Hut’s call center in LaSalle, Quebec from 2003 to 2009. These roles contributed to his foundational knowledge and skills in IT management and customer service.
Educational Background
Ranbir Dhanota has a solid educational background. He studied Information Technology and achieved Network Management at Collège LaSalle, Montréal, from 2007 to 2008. He also attended Concordia University from 2007 to 2009. Prior to that, he studied Science at Vanier College, where he achieved a degree in Pure & Applied Science from 2003 to 2007.
Customer Service and Support Skills
Ranbir Dhanota is known for his high degree of customer service in all support queries. He is responsible for taking ownership of user problems, providing timely updates on progress, and responding to customer complaints with technical advice. His skill set includes adhering to service management principles and supporting team members through documentation and training.