Rebecca Chong
About Rebecca Chong
Rebecca Chong is a Mortgage Solutions Specialist at CIBC, recognized for exceptional customer service and bilingualism.
Current Title and Role
Rebecca Chong serves as a Mortgage Solutions Specialist at the Lending Solutions Contact Center for CIBC. Her work focuses on providing tailored mortgage solutions to the bank's clients, ensuring their needs are met efficiently and effectively.
Career at CIBC
Rebecca Chong has been a part of CIBC since 2004, working from Toronto, Ontario, Canada. Over the years, she has distinguished herself through exceptional customer service and her bilingual abilities. This led to her exclusive selection as one of the three Wood Gundy mortgage specialists nationwide.
Role with Wood Gundy Clients
Rebecca Chong holds exclusive rights to manage mortgage applications for high-value CIBC Wood Gundy customers. Her responsibilities include handling complex cases that involve multiple properties and high dollar volumes, ensuring a seamless and efficient process for these elite clients.
Cross-Selling Financial Products
In addition to managing mortgage applications, Rebecca Chong actively engages in cross-selling CIBC Creditor Insurance and various credit products. Her efforts directly contribute to increasing the bank’s corporate profit, showcasing her comprehensive understanding of the bank's financial products and services.
Client Relationships and Referrals
Rebecca Chong has successfully established strong relationships with her clients. These relationships often lead to referrals beyond the standard application pipeline, indicating a high level of trust and satisfaction among her clients. Her dedication to client service has proven beneficial for both the clients and CIBC.