Reggie Bea Gacusana
About Reggie Bea Gacusana
Reggie Bea Gacusana is currently working at CIBC as a Chat and Social Media Contact Centre in Toronto, Ontario, Canada. He has previous experience as a Customer Service Representative at CIBC, a Shift Supervisor at Starbucks, and a Cashier at Metro Inc., and holds educational qualifications in Business Administration from George Brown College.
Title at CIBC
Reggie Bea Gacusana currently holds the position of Chat and Social Media Contact Centre at CIBC. Since 2018, Reggie has been active in this role in Toronto, Ontario, Canada. This position involves managing customer interactions through chat and social media platforms, ensuring efficient resolution of inquiries and maintaining customer satisfaction.
Previous Role at CIBC
Prior to the current role, Reggie worked as a Customer Service Representative at CIBC from 2017 to 2018, also based in Toronto, Ontario. For one year, Reggie was responsible for handling customer inquiries, providing information about products and services, and resolving issues in a timely manner.
Shift Supervisor at Starbucks
From 2015 to 2017, Reggie served as a Shift Supervisor at Starbucks. During this period, Reggie managed daily operations, supervised staff, handled customer service issues, and ensured that store standards were maintained. This role helped develop leadership and operational management skills.
Cashier at Metro Inc.
Reggie gained experience as a Cashier at Metro Inc. from 2013 to 2015. Over the course of two years, Reggie handled cash transactions, assisted customers with their purchases, maintained cash registers, and provided excellent customer service in a fast-paced retail environment.
Education at George Brown College
Reggie Bea Gacusana is an alumnus of George Brown College, having studied Business Administration - Retail from 2015 to 2018 and Business Administration and Management, General from 2015 to 2017. These programs provided a foundation in business principles, retail management, and general administrative skills necessary for roles in customer service and management.